Privacy policy
UK VAPER (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you visit www.ukvaper.co.uk (the “Site”), make a purchase, or use our services (together, the “Services”).
By using our Site or Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of personal information depending on how you interact with us:
a) Information You Provide
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Name, address, email, and phone number
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Account login details (username and password)
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Order and payment details (billing/shipping address, payment confirmation)
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Items you view, add to your cart, or wishlist
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Messages, product reviews, or enquiries you submit
b) Information Collected Automatically
When you browse our Site, we automatically collect:
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IP address, browser type, and device details
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Information about how you use our Site (pages visited, time spent, links clicked)
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Cookies and tracking data to improve your shopping experience (see Section 4)
c) Information From Third Parties
We may receive personal information from:
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Shopify (our e-commerce platform)
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Payment processors (to confirm and process transactions)
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Delivery and logistics partners (to fulfil your orders)
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Advertising and analytics partners (to improve marketing and performance tracking)
2. How We Use Your Information
We process your personal data only where we have a lawful basis under UK GDPR, such as consent, contract, legal obligation, or legitimate interest. We use your data to:
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Process and deliver your orders
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Manage your account and provide customer support
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Process payments and prevent fraud
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Send order confirmations, delivery updates, and service messages
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Improve our website and personalise your shopping experience
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Send marketing communications (if you have consented; you can opt out at any time)
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Comply with legal and regulatory requirements
3. Sharing Your Information
We only share your personal information with trusted third parties necessary for our business operations, including:
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Payment providers (to process transactions securely)
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Delivery and courier services (to send your orders)
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Shopify and other IT service providers (to power our online store)
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Marketing and analytics partners (to deliver relevant advertising and improve services)
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Regulators, law enforcement, or legal advisers (if required by law or to protect our rights)
We do not sell or rent your personal data to third parties.
4. Cookies and Tracking
We use cookies and similar technologies to:
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Remember items in your shopping cart
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Keep you logged in to your account
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Analyse traffic and site performance
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Deliver personalised content and ads
You can manage or disable cookies in your browser settings. Some features of the Site may not function properly without cookies.
5. Your Data Protection Rights
Under UK GDPR, you have the following rights:
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Right of access – Request a copy of the personal data we hold about you.
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Right to rectification – Correct inaccurate or incomplete data.
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Right to erasure – Request deletion of your personal data, where applicable.
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Right to restrict processing – Ask us to limit how we use your data.
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Right to data portability – Receive a copy of your data in a portable format.
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Right to object – Object to our processing of your data, including direct marketing.
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Right to withdraw consent – Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@ukvaper.co.uk. We may ask you to verify your identity before responding.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection authority (www.ico.org.uk).
6. Data Security
We use technical and organisational measures to protect your personal data, including encryption, secure payment processing, and restricted access. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal data only as long as necessary for the purposes set out in this Policy, including:
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To fulfil your orders and provide customer service
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To meet legal, tax, and regulatory requirements
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To resolve disputes and enforce agreements
When data is no longer required, it will be securely deleted or anonymised.
8. Children’s Privacy
Our Site and Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal data, we will delete it.
9. International Transfers
If you access our Site from outside the UK, your data may be transferred to and stored in countries that may have different data protection laws. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@ukvaper.co.uk
Address: 33 Bonsall Street, Manchester, M15 6DP, United Kingdom